My Favorite Customer Problem

By Walter Underwood
Principal Architect

We are concerned about all of the problems reported by our customers, but there is one problem I don't mind hearing about.

At least once a month, we hear from a customer that has not had to touch their Ultraseek installation for months, and has forgotten the password. Sometimes, the search administrator changes jobs, and Ultraseek runs with no attention for a year or more.

We immediately explain how to set a new admin password, but I'm always happy that Ultraseek has been so reliable that it has needed no attention at all for months, maybe even years.

We don't know the record for unattended operation, but one university ran for five years without any support calls or upgrading to a new version, so we assume it didn't have any serious problems.

My Favorite Customer Problem

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