'Administration is a Snap!'
Charles Karnbach, a Senior Web Engineer with United States Department of Justice, discusses his organization's selection and deployment of Verity Ultraseek.
What organizational challenges prompted you to evaluate Verity Ultraseek?
The United States Department of Justice needed a fast, robust, secure, and powerful search engine to replace the one that came standard with our Web server. We researched this choice deeply before making a decision. We had seven vendors from competing companies come and demo their products. Ultraseek was, by far, the most powerful and least expensive application.
Tell us about your Ultraseek implementation experience. How fast did you roll it out?
The rollout was very simple, fast and easy. Within days, we went live on our intranet as well as the intranet servers in 94 Department of Justice district offices across the United States and overseas. With a central server, administration is a snap!
How is Ultraseek used at the U.S. Department of Justice?
It currently indexes about 70,000 documents in a variety of formats including HTML, CFM, PDF, and Word. Over 96 Web servers are being indexed on a single search server. Each district office places a link to their customized search page on our main server. From this link, Department of Justice employees, wherever they are located, can easily access the information they need.
What Ultraseek feature could you not do without? Why?
In our internal surveys, users frequently mention the Ultraseek Search Tips and Examples page as an excellent resource for optimizing their search experience with some of Ultraseek's most advanced features. It helps our users find the information they need faster, rather than turning into trouble tickets on our IT help desk. The man-hours saved are worth tens of thousands of dollars.
What has fast, relevant, easy-to-maintain search meant to the Department of Justice?
More than 9,000 of our users work in the legal area and one of the most important aspects of their jobs is data research. Ultraseek provides an invaluable tool to simplify research. This frees up time for them to perform many of their other tasks. Also, we have been able to save time for over 94 system managers, one at each of our district sites.
Do you have a story to share about how your organization is using Ultraseek? Tell us now and win a prize!
Posted September 13, 2005 12:14 PM by editor
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