Archive: November 2005

Tuning the Search Relevance on Your Site?

See How It's Done

Columbia Credit Union

A member searching for 'Home Loan' on www.columbiacu.org receives Quick Links above the regular search results that direct users to new contests and programs Columbia Credit Union wants to promote.

The Ultraseek search logs also trigger ideas for some of our Quick Links. For example, one of the most popular searches on www.columbiacu.org is for 'calculators'. With Quick Links, Columbia can ensure that users searching for lending information always have easy access to the loan calculator pages.

Ken Moody, Columbia Credit Union

Verity Ultraseek stands alone in its ability to tune search relevance to the needs of each business and the varied roles of every employee.

If your organization uses Quick Links to enhance search relevance, then we want to hear from you. Give us your best Quick Link, one of many ways Ultraseek can be customized to meet your specific business needs, and we'll give you an Ultraseek t-shirt.

Exclusive to Ultraseek, Quick Links give you editorial control over search results, allowing keywords to be manually associated with specific URLs that are returned above normal search results.

The administrative interfaces with Quick Links make it easy to:

Market your newest promotion or contest
Simplify search across complex or technical content
React fast to trends in your search logs

Share your Quick Links best practices with the Ultraseek user community and win a t-shirt. This contest is offered for a limited time only.

SUBMIT YOUR EXAMPLE.

Read our privacy policy.
Questions? Email: editor@ultraseek.com

Posted November 22, 2005 by editor
Category:

'Richer Suite of Functionality'

Harish Amin, Founder of Omniware Consulting, discusses his organization's role in the selection and deployment of Verity Ultraseek on the State of Wisconsin's public website at www.wisconsin.gov.

What business challenges prompted the State of Wisconsin to evaluate Verity Ultraseek?
Prior to the implementation of the Ultraseek software in 1999, the State of Wisconsin had been using a very basic, almost home grown search solution on its public websites. Someone wrote a Perl script that scanned through our documents. It wasn't reliable at all. As contractors to the State of Wisconsin, Omniware Consulting recommended that the State's Web properties standardize on a richer suite of functionality for statewide search to help citizens locate relevant information faster.

Tell us about your Ultraseek implementation experience. How fast did you roll it out?
We downloaded Ultraseek for a 30-day evaluation, and had it up and running within a day. Over the years, it's been extremely straightforward to implement the new releases of Ultraseek. Most of our configurations are fairly simple. We take two boxes, install the newer version on one box and point the search to that and it'd be running in a half a day. We normally perform our updates during a Saturday maintenance window.

How is Ultraseek used at the State of Wisconsin?
Verity Ultraseek and the Content Classification Engine module are used on the State's public website (www.wisconsin.gov). Our site averages approximately 50,000 search queries a day. We have about 750,000 documents indexed across virtually every agency, board, commission and department in the state including the Office of the Governor, the Department of Revenue and many more. Each agency customizes the user interface and result pages according to their own standards.

What Ultraseek feature could your client not do without? Why?
There are many valuable features inside Ultraseek. As an example, the Department of Public Instruction's Reference and Loan Library makes extensive use of Ultraseek topics, reporting tools and Quick Links to more effectively respond to the requests for information from their end-users.

What has fast, relevant, easy to maintain search meant for www.wisconsin.gov?
As easy as Ultraseek is to install and maintain, the citizens of our state benefit the most from an effective search experience on www.wisconsin.gov. They are able to find where to pay their taxes, get their fishing license and more effectively conduct business with the State. This has been validated by the positive comments we receive in surveys about the user experience on the State of Wisconsin's public sites.

Posted November 17, 2005 by editor
Category: User Stories

Fueling Your Business Search Engine to Find the Right Answers

What: Fueling Your Business Search Engine to Find the Right Answers webinar
Who: Bruce Bordelon, Vice President, North America Technical Services, Verity, Inc. and Walter Underwood, Principal Software Architect, Verity, Inc.
When: Thursday, Nov. 17, 2005 at 10:30 am PT, 1:30 pm ET

REGISTER NOW!

Are you tired of finding all the wrong information from your workplace search engine? Is it taking too much time to get to the right information you need to make critical business decisions?

Content relevancy is a search engine's ability to deliver answers that accurately match the searching query. Workers have unique roles and functions within companies and they need to be able to find and relate the right information. Retrieving this information is increasingly hindered by the exploding volume of fragmented data that is distributed across the company, maintained inside multiple sources and non-secure servers, and stored in a dizzying array of formats.

Join Verity to find out about the differences between business search and consumer search and why a consumer search engine can prevent employees from finding mission-critical information that can result in missed revenue opportunities and ultimately threaten an organization's profitability and growth. Some of the topics that will be covered include:

Built for Business: Why it's important to select a search solution that's built for business users.

Role-Based: Why business search must address the individual needs of employees.

Tunable, Secure, Compliant: How business search is tunable to each job function and enforces security, privacy and compliance.

Posted November 03, 2005 by editor
Category:

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Archive: November 2005

Tuning the Search Relevance on Your Site?

'Richer Suite of Functionality'

Fueling Your Business Search Engine to Find the Right Answers

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